Worldwide delivery - Free Seeds with all orders - Free Shipping on orders over 99 €.
Worldwide delivery - Free Seeds with all orders - Free Shipping on orders over 99 €.

Returns and Refunds

We understand that sometimes returns and refunds are necessary, and we want to ensure a hassle-free experience for you. Our goal is to provide a fair and transparent process that meets your needs. Please review the following information regarding our return and refund policy.

Return Policy

If you are not completely satisfied with your purchase, you may be eligible for a return within 14 days from the date of purchase. To initiate a return, please follow these steps:

Contact our Customer Support Team:

Email: support@cphseeds.com

Phone: 0045-60810420

Provide the following details:

Order number
Reason for return
Product condition (unopened, unused, etc.)
Our dedicated team will guide you through the return process and provide you with further instructions.

Refund Policy

Once we receive your returned item and verify its condition, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please note the following:

Refunds are typically processed within [mention timeframe] days upon receiving the returned item.
Shipping and handling fees are non-refundable, unless the return is due to an error on our part.
If the original payment method is no longer available, we will work with you to find an alternative refund method.
Address for Returns

Please send your returns to the following address:

Copenhagen Seed Company
Fredrikssundsvej 121F
2700 Brønshøj, Copenhagen.
Denmark

We recommend using a trackable shipping method to ensure the safe return of your item. Once we receive your package, we will promptly process your return and initiate the refund.

Contact Us

If you have any questions or need further assistance regarding returns and refunds, our Customer Support Team is here to help. Feel free to reach out to us through any of the following channels:

Email: support@cphseeds.com

Phone: 0045-60810420

We value your satisfaction and are committed to resolving any issues promptly and efficiently.

Please note that our return and refund policy applies within the specified time frame and is subject to certain terms and conditions. For more details, please refer to our Terms of Service https://cphseeds.com/terms-of-service/

Thank you for choosing Copenhagen Seed Company. We appreciate your business and look forward to serving you.

Best regards from

Copenhagen Seed Company Customer Support Team